Terms and Conditions

These Terms of Service govern your use of the IT services ("the Services") provided by CirqueTech ("we," "us," or "our"). By using the Services, you agree to these Terms. Please read them carefully.

1. Scope of Services

1.1 We will provide IT services to you, which may include but are not limited to:

• Network setup and management
• Hardware and software installation and maintenance
• Data backup and recovery
• IT security services
• Helpdesk support

1.2 The specific services provided will be outlined in a separate agreement or statement of work.

2. Service Level Agreement (SLA)

2.1 We will strive to meet the service levels agreed upon in the SLA, including response times, uptime, and resolution times.

2.2 In the event of any SLA breaches, we will take appropriate measures to rectify the situation as outlined in the SLA.

3. Client Responsibilities

3.1 You agree to provide us with access to necessary systems, equipment, and information required to perform the services.

3.2 You are responsible for ensuring the security of your systems and data, including implementing appropriate security measures and backups.

4. Data Privacy and Confidentiality

4.1 We will handle your data in accordance with applicable data protection laws and our privacy policy.

4.2 Any confidential information shared with us will be kept confidential and used only for the purposes of providing the Services.

5. Intellectual Property

5.1 Any intellectual property developed or provided as part of the Services shall remain the property of the respective parties.

5.2 You grant us a non-exclusive, royalty-free license to use any materials or information provided by you for the purpose of providing the Services.

6. Termination

6.1 Either party may terminate the Services upon written notice if the other party breaches these Terms and fails to remedy the breach within a reasonable period.

6.2 Upon termination, you agree to pay any outstanding fees for services rendered up to the termination date.

7. Limitation of Liability

7.1 We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the Services.

8. Governing Law and Jurisdiction

8.1 These Terms shall be governed by and construed in accordance with the laws of United States, North Carolina, without regard to its conflict of law provisions.

9. Changes to Terms

9.1 We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide notice through our website or other means.

10. Contact Information

10.1 If you have any questions about these Terms or the Services, please contact us at matt@cirque-tech.com.